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TOP HELLAS...Frequently Asked Questions
In this page you will find answers to frequently asked questions
If your answer is not here please contat us.
Pre-Sales Questions
  1. Is there a minimum time contract/commitment?
  2. How soon will my account be set up and ready for use?
  3. Do I have access to update my site 24 hours a day?
  4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
  5. Do you offer a money back guarantee?
  6. I see some hosts offering "unlimited bandwidth". Why don't you offer this?
  7. Do you host Adult sites, warez sites or sites containing illegal material?
  8. Is my site backed up and how often?
  9. How fast are your connections?
  10. What are your server specifications?
Technical Questions
  1. I changed my control panel password and now I can't get in.
  2. How do I get my email?
  3. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
  4. Do you have a secure certificate that I can use?
  5. What is the path to perl?
  6. Where should I put CGI scripts for my domain?
  7. I uploaded my files, but I don't see my page?
Account and Billing Questions
  1. Can I upgrade my plan or features later?
  2. How can I change my account or billing information?
  3. What happens if I go over the bandwidth limit for my account?>
  4. What is the cost for additional features?
  5. How do I cancel my Account?

Answers
Pre-Sales Questions
  1. Is there a minimum time contract/commitment?

  2. Not at all. You can pay monthly, quarterly, or yearly. You can also cancel at any time. (see the Acceptable Use Policy for policies regarding this).
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  3. How soon will my account be set up and ready for use?

  4. Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during signup. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.
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  5. Do I have access to update my site 24 hours a day?

  6. Absolutely. Whether you're a day person or a night owl, your site is available for you to update.
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  7. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?

  8. We can register .com, .org, and .net names, with you as the registrant.

    We can assist with registering other domains, as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types.
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  9. Do you offer a money back guarantee?

  10. Yes. If for any reason during the first 30 days as a Top Hellas customer, you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service.
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  11. I see some hosts offering "unlimited bandwidth". Why don't you offer this?

  12. Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print.
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  13. Do you host Adult sites, warez sites or sites containing illegal material?

  14. No. Please see our Acceptable Use Policy for policies regarding this.
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  15. Is my site backed up and how often?

  16. Yes backups are done daily on all servers, a daily incremental back up and a monthly full backup.
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  17. How fast are your connections?

  18. Our servers are located in the Network Access Corporation (NAC) Network Operations Center (NOC) in New Jersey. The network is monitored around the clock. NAC offers 15 diverse OC3 and DS3 connections to multiple backbones.
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  19. What are your server specifications?

  20. Current servers are dual 1 GHz Pentium III machines with 1 Gb of RAM and 18 Gb SCSI drives.
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Technical Questions
     
  1. I changed my control panel password and now I can't get in.

  2. Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.
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  3. How do I get my email?

  4. If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:&

    Incoming mail (POP3) server:
    yourdomain.com
    Outgoing mail (SMTP) server:
    yourdomain.com
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  5. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?

  6. You can upload your page(s) immediately by pointing your FTP client to the IP address you were asssigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com.
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  7. Do you have a secure certificate that I can use?

  8. Yes, or you can use your own. Please contact us for instructions for user the server wide secure certificate.
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  9. What is the path to perl?

  10. #!/usr/local/bin/perl
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  11. Where should I put CGI scripts for my domain?

  12. All CGI scripts should be uploaded to the cgi-bin folder,located under the www folder, for your domain. Be sure to follow the instructioins for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.
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  13. I uploaded my files, but I don't see my page?

  14. If our default "Welcome page", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex default.htm index.phtml index.pht index.cgi index.shtml index.html welcome.cgi welcome.html index.htm. Just delete the index.hmtl file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.
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Account and Billing Questions
     
  1. Can I upgrade my plan or features later?

  2. You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.
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  3. How can I change my account or billing information?

  4. If you need to update your account or billing information please send us e-mail at accounts@tophellas.net
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  5. What happens if I go over the bandwidth limit for my account?

  6. If you exceed the bandiwidth limit for your account the overage amount will be automatically billed at a rate of $3 per gigabyte per month.
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  7. What is the cost for additional features?

  8. You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features.

    Disk space - 2.5 per 20MB per month.

    POP 3 email address - 1.5 per address per month. If you need multiple addresses added please contact us for bulk rates.

    Bandwidth - 3.5 per gigabyte per month.

    Domain parking - 20.00 per year.

    Additional MySQL databases - 3.5 per month per database.
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  9. How do I cancel my Account?

  10. You can cancel your account at any time by sending email to sales@tophellas.net. There are no cancellation fees, and no notice is required. Any fees paid to that point (unless cancellation is made within 30 days of opening the account are non-refundable. Please see our Acceptable Use Policy for further information.
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